Instagram has poll and question stickers that allow users to either choose fr...

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Once people started discussing the need for a discount, ASOS couldn’t ignore the demand for it and the company created a promo code for its fans:social media monitoring Instagram postImage SourceThe example above proves that customers can either tag your brand or not. If they do it, you get a notification so it’s easy to take an action. But if they don’t do it, it takes time and effort to find what people are saying about your company. Obviously, you can check brand mentions written online, you can use different social media monitoring tools to optimize the process.Read commentsOne of the main reasons to read followers comments is an opportunity to find (and solve) your customers’ problems.

It’s the way to not only take care of your customers but Thailand WhatsApp Number also improve your product or service. Moreover, taking care of the customers helps to earn trust and loyalty, and, therefore, attract more clients.When Nike introduced the new Nike Epic React sneakers, the company claimed that the shoes were more durable, so people wanted to give this model a try. However, it occurred that shoes could be shrunk, according to one comment on Instagram.




Even though it was difficult to prove that the quality of shoes was low, it was important to solve the problem before it spread:ecommerce brands Instagram comments exampleImage SourceIf the company hadn’t reacted to the comment, the information would have spread among potential clients who monitor social media before making the purchase decision. In other words, it could have a negative effect on sales.Use Instagram Stories pollsIf you believe that social media isn’t the best place for doing market research, we have bad news for you then. Since people are happy to share their thoughts online, it’s no wonder platforms roll out features to understand them better.For example