How to use WhatsApp in sales and customer service teams

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Phone sales are no longer as popular as they once were since technology automated chat conversations. It is more convenient for customers to write on WhatsApp and receive all the information they need, in real time, from the comfort of their sofa. Given this reality, you don't have to draw many conclusions to know that WhatsApp is the messaging platform that businesses should use to facilitate sales and customer service processes. Do you want to know the importance of WhatsApp in sales teams? Then check this article. WhatsApp Business Why is it important to provide good customer service on WhatsApp.

To sell effectively on this platform, it is important to develop a good customer service strategy that allows the public to connect better with the sales agent. Take into account the following: 86% of buyers would be able to invest more CU Leads money for a better experience, according to studies. They are even able to pay 16% more for an excellent customer experience. That is, it can allow you greater profitability if you manage to satisfy their needs. Improving customer service is  based on how customers feel they are being treated. That is, it is not necessarily how they are treated but how they feel treated.



Therefore, we must take extreme care of the perception of the business at the point of sales, whether physical or online. Every business that has WhatsApp support teams must understand these aspects, because this way they will understand the importance of their good work in the company. Link several devices to the same WhatsApp Business account: The first step to take To talk about WhatsApp, customer service, sales teams, etc., we must start from a great advantage that gives way to the other strategies: the possibility of uniting several devices in the same WhatsApp Business account.